In the world of sterilisation, 2023 has been a landmark year for Durham Autoclaves. As we look back at the year, the story that unfolded is one of growth, gratitude, and a commitment to excellence. With every autoclave serviced, every breakdown resolved, and every customer served, our journey in 2023 has been nothing short of epic.
What the team got up to in 2023....
In 2023, Shaun continued to exemplify engineering prowess by ensuring the seamless operation of autoclaves. He undertook extensive journeys, travelling to various locations to service, certify, and, at times, rescue machines. His dedication has showcased his versatility in addressing a diverse array of challenges.
Katie emerged as the selling guru of Durham Autoclaves, consistently securing deals that contributed significantly to the company's growth. Notable among these was the sale of a refurbished 29VS to a budding business, underscoring Katie's ability to understand the unique needs of clients and match them with the perfect autoclave solution.
James made significant strides in the education sector, conducting 12-point validation testing in universities. His commitment to service and certification was evident in his visit to a York dental practice, where he ensured the smooth operation of a Melag 31B and 41B. Additionally, James ventured into the tattooist domain, installing a refurbished 29BS, showcasing his adaptability.
Alistair, the validation expert, brought his expertise to the forefront by conducting HTM validation for various healthcare institutions. Alistair's contributions were crucial in maintaining the reliability of autoclaves in critical healthcare settings. Alistair also showcased his commitment beyond autoclave expertise by participating in the iconic Great North Run. Racing through the picturesque streets, he not only conquered the half marathon but also raised valuable funds for a noble cause; The Olivia-Mae Foundation. Alistair's efforts weren't just about the miles; they were about making a difference. Every step counted toward a brighter future, proving that at Durham Autoclaves, we're dedicated not only to excellent service but also to contributing to the community.
Mark continued to create connections for Durham Autoclaves. His presence at the Vet Show in London and networking in Hartlepool and Preston Farm demonstrated the company's commitment to building relationships within diverse sectors. Mark's networking efforts were complemented by his efficient handling of breakdown responses, ensuring clients experienced minimal downtime.
Martin played a pivotal role in the educational outreach of Durham Autoclaves, conducting 12-point validations. His dedication to the bio-medical sector was evident in his work within universities, contributing to the company's broader mission of supporting education through reliable autoclave services.
Lee's impact extended across geographical boundaries, from Liverpool to York and Manchester to Cumbria. He ensured the smooth installation of RO systems in dental practices, emphasising Durham Autoclaves' versatility in addressing different sterilisation needs and contributing to the company's reputation for efficiency and excellence in service delivery.
Embracing New Horizons: Bio-Science and Beyond
At the core of our mission in 2023 was a commitment to expand our footprint, particularly in the bio-science sector. This vision led us to making new collaborations. We began servicing and supporting universities, deepening our roots in education and research. Our team, demonstrated dedication in servicing machines within these institutions, contributing to the progress of our future generations.
The Heartbeat of the Operation: Quick Turnarounds and Reliability
One of the pillars of Durham Autoclaves' identity is our quick breakdown response rate. Our committed team of engineers have worked tirelessly within the NHS, carrying out HTM validation testing. Their work has ensured that autoclaves ran seamlessly, adhering to the highest standards. The promise of getting our clients back up and running within 24 to 48 hours became more than just a commitment; it became a reality. From Liverpool to Leeds, Cumbria to Cleveland, our team has consistently ensured minimal downtime for our clients.
Recognising Contributions: Our NHS Journey
From local HTM validation testing to attending call-outs, we became central in our commitment to public health. Our efforts in ensuring that autoclaves, even with minimal cycles, underwent quarterly validation, highlighted not only the depth of our technical expertise but also our commitment to quality.
Mark's Networking : A Testament to Our Expanding Reach and Partnerships
Mark has undertaken journeys far and wide. From attending the Vet Show to travelling the country, he embodied our commitment to reaching every corner of the UK. The acknowledgment from Braemar Finance, expressed through a Christmas hamper, was not just a gift; it was a symbol of the partnerships we have built.
Looking Forward: A Glimpse into 2024
As we turn the page to 2024, our commitment remains firm. The successes of 2023 are not just milestones but stepping stones to greater heights. With the dedication of our team, the trust of our customers, and the support of our partners, we eagerly look forward to what the future holds.
In Conclusion: A Sterilised Year in Retrospect
The year 2023 for Durham Autoclaves has been a great year and for that, we thank all our loyal customers. From the meticulous servicing of autoclaves to the creation of new partnerships, every moment has been marked by a dedication to excellence and a commitment to creating and nurturing relationships. As we bid farewell to 2023, we do so with gratitude in our hearts and a promise in our actions.
Here's to the extraordinary journey we've had, the challenges we've overcome, and the bright, sterilised future that awaits us!!
Warm Regards,
The Durham Autoclaves Team